We only have a 48 hour window to report a claim, please inspect the packaging of your item(s) immediately when they arrive. If you notice any damage, you should take pictures of the damage and make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@MyGreenhouseStore.com and we will process an insurance claim on your behalf.
If the damage is excessive, you should refuse the shipment. When you sign for the delivery without noting damages, it means you accept the item as is.
To ensure your assembly is a smooth and productive process, please inventory and examine your kit immediately after receiving. Take notes and pictures of any missing, defective or damaged parts. Report the information to us and we will provide you the replacement parts at no cost. We will not accept full returns on any products due to missing, defective or damaged parts.
Cancellations & Refunds
All orders canceled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If you are not home for delivery or refuses shipment for whatever reason, you will need to pay a 25% restocking fee and any added freight charges associated with the returned shipment. Credit will not be given until the product is received at our warehouse.
If you decide to return the product due to buyer’s remorse, you can initiate a Return Request within 30 days of the order days. No return is accepted after that window. Returns must be in original packaging and new condition with all hardware, instructions, warranties, registration information and packaging material. Please email us at returns@MyGreenhouseStore.com to request a Return Authorization number.
Upon Return Authorization approval, MyGreenhouseStore.com will provide the customer with the appropriate shipping instructions and return address. Returns will not be accepted without a Return Authorization number. Refunds will be re-applied to original Credit Card and will equal the purchase price minus shipping and handling costs to the original delivery location and 25% restocking fee.
Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance. Please select a reliable Freight carrier that will provide a tracking number, shipping insurance and proper packaging as MyGreenhouseStore.com is not responsible for lost or damaged returns.
All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria. Refunds will not be issued if there are missing parts, packaging or product is not in resalable condition. Unauthorized returns or returns without prior approval will be returned to customer freight collect.
***** The product MUST be in original packaging & never built. Once received back, return will be inspected & if found to have been built or damaged in any way, the credit amount may be reduced possibly to zero if not resalable. *****