Free shipping does not apply to orders to Hawaii and Alaska, outside the contiguous 48 states.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. At that point, we automatically reach out to our suppliers to confirm that the product is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Curbside (or Tailgate) Service:
Please note the prepaid LTL shipments are shipped curbside which means the semi-truck will pull up to the curb at the residence. The semi-truck driver is not required to remove the product from the truck. You will have to be home for delivery and in most cases will need 1-2 people to take the product off the semi-truck. There are usually 2-3 boxes per pallet. Once the pallet bands are cut, it will be easier to unload each box. The truck driver will call you to schedule delivery.
Lift Gate Service:
With lift gate, the semi-truck driver will assist in removing the product from the truck. The driver will unload the shipment to the residence curbside. You will need to be home for delivery. Since most of our delivery is to residential area, lift gate is automatically added. If you don't need lift age service, please make a note in the order.
Lift gate is not available on select items including the Palram 13’ Feria Patio Covers and the Palram San Remo Sun Rooms.
The freight company will make a delivery appointment before attempting to deliver the shipment. If the driver attempts to make a delivery on the agreed upon appointment window and you are not there to accept delivery, you will be subject to re-delivery charges for every attempted delivery thereafter. If for whatever reason you cannot be reached, storage charges will incur and you will be responsible for the storage charges.