Refund policy

PleaseΒ order responsibly - returning large heavy freight items is costly and inconvenient for all parties.

Before-Shipment Cancellations

MyGreenhouseStore.comΒ charges a $25Β cancellationΒ fee if the customer cancels their order before it has shipped. The refund amount willΒ be the purchase price minus the cancellation fee.

After-Shipment Cancellations / Delivery Refusal

MyGreenhouseStore.com charges aΒ 50% restocking fee if the customer cancels their order after it has shipped but before delivery, or if the customer refuses the delivery. The refund amount willΒ be the purchase price minus the restocking fee.Β Credit will not be given until the product is received at our warehouse.

30-Day Return

If the customer changes their mind or decides to return the product for any other reason, they can initiate a Return Request within 30 days of the order date. No return is accepted after that window. Returns must be in unopened original packaging and new unbuilt resalable condition with all hardware, parts, instructions, warranties, and registration information. No returns on final sale items. No returns on custom orders.

RMA (Return Material Authorization) Process

Returns will not be accepted without an RMA number. The RMA number is valid for 14 days once issued. Returns shipped after RMA expiration will be rejected.

  1. Customer should email returns@MyGreenhouseStore.comΒ to request an RMA number.

  2. UponΒ approval,Β MyGreenhouseStore.comΒ willΒ provide the customer with the RMA number,Β shipping instructions, and the return address.

  3. The customerΒ isΒ responsible for arranging and paying for the return shipment. Select a reliable freight carrier. We highly recommend insuring the shipment.Β  MyGreenhouseStore.com is not responsible for lost or damaged returns.

  4. Provide MyGreenhouseStore.com with the shipment tracking information as soon as available.

  5. Returns will be inspected when received at our warehouse. Refunds will not be issued if the package is opened, not complete, or if the product has been built in any way, or is not in new, resalable, condition.Β 
  6. If approved, the refund amount will be the purchase price minus the 50% restocking fee.

Method of Refund

Refunds will be issued toΒ the customer's original payment method.